Refund Policy

1. Overview

At SHRONIX TECHNOLOGY PRIVATE LIMITED (hereinafter referred to as "we", "us", or "our"), we want you to be completely satisfied with our Shronix eSign Platform. This Refund Policy explains the circumstances under which refunds are available, how to request them, and the timelines for processing.

By subscribing to or purchasing any of our plans, you agree to this Refund Policy. Please read it carefully before making a payment.

2. Subscription Plans

We offer the following subscription plans, all billed on an annual basis:

• Starter Plan: ₹1,999 per year
• Professional Plan: ₹4,999 per year
• Enterprise Plan: ₹9,999 per year

Prices are exclusive of applicable taxes (GST, etc.) which will be added at the time of billing where applicable.

3. Free Trial

New users receive 10 (ten) free agreements upon registration. Since this is a free trial, no payment is required and no refund applies.

4. Refund Eligibility

You may be eligible for a refund under the following conditions:

4.1 Within 7 Days of Purchase

We offer a 7-day refund window from the date of payment, subject to the following conditions:

• You have not used more than 5 agreements from your purchased plan.
• The refund request is submitted within 7 calendar days of payment.
• The reason for refund is genuine (e.g., service not meeting expectations, technical issues that we could not resolve).

4.2 Service Failure

If we are unable to provide the service due to a technical fault on our part that lasts more than 48 continuous hours, you may be eligible for a partial or full refund based on the duration of the outage and unused agreements.

4.3 Duplicate Payment

If you accidentally make a duplicate payment for the same plan, we will refund the duplicate amount in full within 7 working days of verification.

4.4 Unauthorized Charges

If you notice an unauthorized charge on your account, please contact us immediately. We will investigate and refund any verified unauthorized charges within 7 working days.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• The 7-day refund window has expired.
• You have used more than 5 agreements from the purchased plan.
• The plan was purchased under a discounted or promotional offer (unless explicitly stated).
• Your account has been suspended or terminated due to violation of our Terms and Conditions.
• Refund is requested due to change of mind after using the service substantially.
• Failure to use the service or unused agreements after the refund window.
• Add-on services, customizations, or one-time purchases.
• Payment processing fees charged by the gateway (typically 2-3% of transaction).
• Any time the service was provided as agreed and you simply changed your mind.

6. Refund Process

6.1 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to connect@shronix.in with the subject line "Refund Request - [Your Account Email]".
2. Include the following information:
   • Registered email address on your account
   • Phone number
   • Order/Transaction ID (from your invoice or payment confirmation)
   • Date of purchase
   • Reason for the refund request
   • Bank account details for refund (Account number, IFSC, Account holder name)
3. Our team will review your request and respond within 3 working days.

6.2 Refund Review and Approval

Once your refund request is received, we will:

• Verify your account details and usage history.
• Confirm eligibility under this Refund Policy.
• Notify you of approval or rejection within 3 working days.

6.3 Refund Processing Time

Once approved:

• Refunds are processed within 7-10 working days from the date of approval.
• Refund will be credited to the original mode of payment (UPI, card, net banking) where possible.
• For payment methods that do not support direct refunds, we will process via NEFT/IMPS to the bank account you provide.
• Bank processing times may vary; the actual credit to your account depends on your bank and payment provider.

7. Partial Refunds

In certain cases, we may offer partial refunds (e.g., for service outages affecting only part of your subscription period). The refund amount will be calculated proportionally based on:

• The number of unused agreements remaining in your plan, OR
• The number of days remaining in your subscription, whichever is lower.

8. Cancellation vs Refund

Please note the difference between cancellation and refund:

• Cancellation: Stopping future billing on your subscription (refer to our Cancellation Policy).
• Refund: Receiving back money already paid (governed by this Refund Policy).

Cancelling a subscription does not automatically entitle you to a refund. Refund eligibility is determined separately based on the conditions in this policy.

9. Chargebacks

Before initiating a chargeback with your bank or payment provider, please contact us first. Most issues can be resolved quickly through direct communication. Initiating a chargeback without prior communication may result in account suspension and may delay refund processing.

10. Special Circumstances

We may, at our sole discretion, provide refunds outside this policy in special circumstances such as:

• Account hacking or unauthorized access (subject to investigation).
• Death or incapacitation of the account holder (with proper documentation).
• Other genuine hardship cases.

11. Tax Implications

Where applicable, GST or other taxes paid on the original purchase will also be refunded along with the principal amount. Tax refund is subject to applicable tax laws and may require additional documentation.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page. Any refund requests submitted after a change will be governed by the policy in effect at the time of submission. Existing valid claims (already submitted) will be processed under the policy in effect at the time of original purchase.

13. Contact Us

For any questions or concerns regarding refunds, please contact: