Cancellation Policy

1. Introduction

This Cancellation Policy explains how you can cancel your subscription to Shronix eSign and what happens to your account and data after cancellation. This policy applies to all paid subscription plans offered by SHRONIX TECHNOLOGY PRIVATE LIMITED.

2. How to Cancel Your Subscription

You can cancel your subscription in any of the following ways:

2.1 Self-Service Cancellation (From Your Account)

1. Log in to your Shronix eSign account at esign.shronix.in
2. Navigate to Profile → Subscription
3. Click on the "Cancel Subscription" button
4. Confirm cancellation when prompted

2.2 Cancellation by Email

Send an email to connect@shronix.in with the subject line "Cancellation Request - [Your Account Email]" and include:

• Registered email address on your account
• Phone number
• Reason for cancellation (optional but helpful for our improvement)

2.3 Cancellation by Phone

Call us at +91 86966 77897 during business hours (Monday to Saturday, 10:00 AM to 7:00 PM IST).

3. Cancellation Confirmation

Once your cancellation request is received, we will:

• Acknowledge your request within 24 hours via email.
• Process the cancellation within 2 working days.
• Send a final confirmation email once cancellation is complete.

4. Effect of Cancellation

4.1 Service Access

After cancellation:

• You will continue to have access to your account and remaining unused agreements until the end of your current paid subscription period.
• Auto-renewal of your subscription will be disabled.
• You will not be charged for any future periods.

4.2 After Subscription Period Ends

Once your paid period ends:

• Your account will be downgraded to a free/inactive status.
• You will not be able to create new agreements.
• Already-signed agreements remain accessible for download for 30 days.
• After 30 days, the account is archived.

5. Data Retention After Cancellation

Even after cancellation, certain data must be retained for legal compliance:

• Signed Agreements: Retained for 7+ years for legal evidence purposes (Bharatiya Sakshya Adhiniyam, 2023).
• Audit Trails: Retained for minimum 7 years.
• Payment and Tax Records: Retained for 8 years (Income Tax Act, 1961).
• Account Profile Data: May be retained for 90 days unless you specifically request deletion.

For a complete data deletion request after cancellation, please follow our Privacy Policy data deletion procedure. Note that some data cannot be deleted due to legal obligations.

6. Refunds Upon Cancellation

Cancellation does not automatically result in a refund. Refund eligibility is governed separately by our Refund Policy. Key points:

• If you cancel within 7 days of payment AND have used 5 or fewer agreements, you may be eligible for a refund.
• Cancellations after 7 days or with significant usage are not eligible for refunds.
• You will continue to have access to the service for the remaining paid period.

7. Auto-Renewal

By default, our subscriptions are set to manual renewal. You will receive a renewal reminder 7 days before your subscription expires. If you do not renew, your account will be downgraded automatically without any further action required from you.

If you have explicitly opted into auto-renewal, you can disable it at any time from your account settings or by contacting us. Disabling auto-renewal does not cancel your current subscription; it only prevents the next renewal.

8. Cancellation by Us

We reserve the right to cancel your subscription, with or without notice, in the following situations:

• Violation of our Terms and Conditions.
• Suspicion of fraud, illegal activity, or misuse.
• Non-payment of fees.
• Discontinuation of the service or any specific plan.
• Legal or regulatory requirements.

In case of cancellation due to discontinuation by us, we will provide you a pro-rata refund for the unused portion of your subscription, where applicable.

9. Re-Activation

If you cancel and wish to return:

• You can re-subscribe at any time using the same email address.
• If your account was archived, please contact us before re-subscribing to restore your data.
• You may need to purchase a new subscription at the current price; previous discounts may not apply.

10. Pending Agreements

If you cancel your subscription while there are pending agreements (signing not completed):

• Existing signing links will continue to work until the end of your paid period.
• After your subscription ends, signatories will not be able to sign through the platform.
• We recommend completing all pending signings before cancellation.

11. Contact Us

For any questions about cancellation or to submit a cancellation request, contact us at: